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Private Keys And Passwords

Private Key Not Working

1 min read

Be sure there is not a space at the beginning or end of your private key. We validate based on the number of characters. A private key has 64 characters, count to make sure you have all 64. If you saved another version (i.e. the UTC / Keystore file) it may also be worth trying that file as well. For more information about how to use a Keystore file, learn how to access your wallet.

Please be sure that you are carefully and accurately typing your private key. A single wrong character will open a different wallet than is yours.

Some wallets, like Exodus, may export a private key that begins with 0x. If you remove these two characters from the beginning, you may be able to access your account.

For reference private key looks like this:
afdfd9c3d2095ef696594f6cedcae59e72dcd697e2a7521b1578140422a4f890

Private Key Not Working

1 min read

Be sure there is not a space at the beginning or end of your private key. We validate based on the number of characters. A private key has 64 characters, count to make sure you have all 64. If you saved another version (i.e. the UTC / Keystore file) it may also be worth trying that file as well. For more information about how to use a Keystore file, learn how to access your wallet.

Please be sure that you are carefully and accurately typing your private key. A single wrong character will open a different wallet than is yours.

Some wallets, like Exodus, may export a private key that begins with 0x. If you remove these two characters from the beginning, you may be able to access your account.

For reference private key looks like this:
afdfd9c3d2095ef696594f6cedcae59e72dcd697e2a7521b1578140422a4f890

Customer Support
Private Keys And Passwords

Private Key Not Working

1 min read

Be sure there is not a space at the beginning or end of your private key. We validate based on the number of characters. A private key has 64 characters, count to make sure you have all 64. If you saved another version (i.e. the UTC / Keystore file) it may also be worth trying that file as well. For more information about how to use a Keystore file, learn how to access your wallet.

Please be sure that you are carefully and accurately typing your private key. A single wrong character will open a different wallet than is yours.

Some wallets, like Exodus, may export a private key that begins with 0x. If you remove these two characters from the beginning, you may be able to access your account.

For reference private key looks like this:
afdfd9c3d2095ef696594f6cedcae59e72dcd697e2a7521b1578140422a4f890

Private Key Not Working

1 min read

Be sure there is not a space at the beginning or end of your private key. We validate based on the number of characters. A private key has 64 characters, count to make sure you have all 64. If you saved another version (i.e. the UTC / Keystore file) it may also be worth trying that file as well. For more information about how to use a Keystore file, learn how to access your wallet.

Please be sure that you are carefully and accurately typing your private key. A single wrong character will open a different wallet than is yours.

Some wallets, like Exodus, may export a private key that begins with 0x. If you remove these two characters from the beginning, you may be able to access your account.

For reference private key looks like this:
afdfd9c3d2095ef696594f6cedcae59e72dcd697e2a7521b1578140422a4f890

Customer Support