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Common Issues

Error: Unable to Locate Corresponding Transfer Event Log

1 min read

This error appears on Etherscan when a sender tries to transfer out more tokens than they have.

This can be due to a few possible events:

  • When adding a custom token:

    • You specified the incorrect token contract address (resulting in an attempt to send a token that you have none of).
    • You specified the incorrect token decimal (resulting in an attempt to send 50,000,000 of a token, as opposed to 5,000 of it).
  • When sending a default token:

    • You specified an amount to send higher than you actually own.

How can I stop this from happening?

  • Remove and re-add the custom token.

    • Be sure to specify the correct decimals and token contract address this time.
    • Read our article on adding custom tokens.
  • Make sure that you are attempting to send either the same amount of tokens that you have, or less.

Error: Unable to Locate Corresponding Transfer Event Log

1 min read

This error appears on Etherscan when a sender tries to transfer out more tokens than they have.

This can be due to a few possible events:

  • When adding a custom token:

    • You specified the incorrect token contract address (resulting in an attempt to send a token that you have none of).
    • You specified the incorrect token decimal (resulting in an attempt to send 50,000,000 of a token, as opposed to 5,000 of it).
  • When sending a default token:

    • You specified an amount to send higher than you actually own.

How can I stop this from happening?

  • Remove and re-add the custom token.

    • Be sure to specify the correct decimals and token contract address this time.
    • Read our article on adding custom tokens.
  • Make sure that you are attempting to send either the same amount of tokens that you have, or less.

Customer Support
Common Issues

Error: Unable to Locate Corresponding Transfer Event Log

1 min read

This error appears on Etherscan when a sender tries to transfer out more tokens than they have.

This can be due to a few possible events:

  • When adding a custom token:

    • You specified the incorrect token contract address (resulting in an attempt to send a token that you have none of).
    • You specified the incorrect token decimal (resulting in an attempt to send 50,000,000 of a token, as opposed to 5,000 of it).
  • When sending a default token:

    • You specified an amount to send higher than you actually own.

How can I stop this from happening?

  • Remove and re-add the custom token.

    • Be sure to specify the correct decimals and token contract address this time.
    • Read our article on adding custom tokens.
  • Make sure that you are attempting to send either the same amount of tokens that you have, or less.

Error: Unable to Locate Corresponding Transfer Event Log

1 min read

This error appears on Etherscan when a sender tries to transfer out more tokens than they have.

This can be due to a few possible events:

  • When adding a custom token:

    • You specified the incorrect token contract address (resulting in an attempt to send a token that you have none of).
    • You specified the incorrect token decimal (resulting in an attempt to send 50,000,000 of a token, as opposed to 5,000 of it).
  • When sending a default token:

    • You specified an amount to send higher than you actually own.

How can I stop this from happening?

  • Remove and re-add the custom token.

    • Be sure to specify the correct decimals and token contract address this time.
    • Read our article on adding custom tokens.
  • Make sure that you are attempting to send either the same amount of tokens that you have, or less.

Customer Support