Help Center

Common Issues

Unable to Connect to Hardware Wallet

1 min read

Most issues with connection can be solved by following these troubleshooting tips:

  • Restart your computer. (Don’t be lazy, restart it first!)
  • Use Google Chrome and perform a hard refresh (CTRL+F5 or Command+F5).
  • Make sure you don’t have any other applications open that may be using your hardware wallet, i.e. Ledger Live for Ledger. (This opens automatically).
  • Try a different USB cable.
  • Make sure all your firmware is updated to its most recent version.

If none of these options work, email us at support@myetherwallet.com. Please include as much information about your process as possible.

Unable to Connect to Hardware Wallet

1 min read

Most issues with connection can be solved by following these troubleshooting tips:

  • Restart your computer. (Don’t be lazy, restart it first!)
  • Use Google Chrome and perform a hard refresh (CTRL+F5 or Command+F5).
  • Make sure you don’t have any other applications open that may be using your hardware wallet, i.e. Ledger Live for Ledger. (This opens automatically).
  • Try a different USB cable.
  • Make sure all your firmware is updated to its most recent version.

If none of these options work, email us at support@myetherwallet.com. Please include as much information about your process as possible.

Customer Support
Common Issues

Unable to Connect to Hardware Wallet

1 min read

Most issues with connection can be solved by following these troubleshooting tips:

  • Restart your computer. (Don’t be lazy, restart it first!)
  • Use Google Chrome and perform a hard refresh (CTRL+F5 or Command+F5).
  • Make sure you don’t have any other applications open that may be using your hardware wallet, i.e. Ledger Live for Ledger. (This opens automatically).
  • Try a different USB cable.
  • Make sure all your firmware is updated to its most recent version.

If none of these options work, email us at support@myetherwallet.com. Please include as much information about your process as possible.

Unable to Connect to Hardware Wallet

1 min read

Most issues with connection can be solved by following these troubleshooting tips:

  • Restart your computer. (Don’t be lazy, restart it first!)
  • Use Google Chrome and perform a hard refresh (CTRL+F5 or Command+F5).
  • Make sure you don’t have any other applications open that may be using your hardware wallet, i.e. Ledger Live for Ledger. (This opens automatically).
  • Try a different USB cable.
  • Make sure all your firmware is updated to its most recent version.

If none of these options work, email us at support@myetherwallet.com. Please include as much information about your process as possible.

Customer Support