Help Center

Common Issues

Ledger: Error Code 5

1 min read

If you’re getting the error code 5, this means that your Ledger is opened and being used by another application, such as Ledger Live.

To fix this error, please follow these steps:

Step 1. Plug in your Ledger device. Make sure that any windows that pop up, including Ledger Live, are closed.

Step 2. Unlock your Ledger device, and navigate to the Ethereum section.

Step 3. On MyEtherWallet.com, choose the ‘Access My Wallet’ option.

Step 4. Choose the ‘Ledger’ option next, and connect to your device.

If it’s still not connecting, follow these troubleshooting tips:

  • Restart your computer.
  • Use Google Chrome.
  • Make sure Contract Data is turned ‘On’, under Settings in the Ethereum section of the device.
  • Double-check you are confirming any transactions on the device itself.
  • Try a different USB cable.
  • Upgrade your drivers and firmware.

Ledger: Error Code 5

1 min read

If you’re getting the error code 5, this means that your Ledger is opened and being used by another application, such as Ledger Live.

To fix this error, please follow these steps:

Step 1. Plug in your Ledger device. Make sure that any windows that pop up, including Ledger Live, are closed.

Step 2. Unlock your Ledger device, and navigate to the Ethereum section.

Step 3. On MyEtherWallet.com, choose the ‘Access My Wallet’ option.

Step 4. Choose the ‘Ledger’ option next, and connect to your device.

If it’s still not connecting, follow these troubleshooting tips:

  • Restart your computer.
  • Use Google Chrome.
  • Make sure Contract Data is turned ‘On’, under Settings in the Ethereum section of the device.
  • Double-check you are confirming any transactions on the device itself.
  • Try a different USB cable.
  • Upgrade your drivers and firmware.
Customer Support
Common Issues

Ledger: Error Code 5

1 min read

If you’re getting the error code 5, this means that your Ledger is opened and being used by another application, such as Ledger Live.

To fix this error, please follow these steps:

Step 1. Plug in your Ledger device. Make sure that any windows that pop up, including Ledger Live, are closed.

Step 2. Unlock your Ledger device, and navigate to the Ethereum section.

Step 3. On MyEtherWallet.com, choose the ‘Access My Wallet’ option.

Step 4. Choose the ‘Ledger’ option next, and connect to your device.

If it’s still not connecting, follow these troubleshooting tips:

  • Restart your computer.
  • Use Google Chrome.
  • Make sure Contract Data is turned ‘On’, under Settings in the Ethereum section of the device.
  • Double-check you are confirming any transactions on the device itself.
  • Try a different USB cable.
  • Upgrade your drivers and firmware.

Ledger: Error Code 5

1 min read

If you’re getting the error code 5, this means that your Ledger is opened and being used by another application, such as Ledger Live.

To fix this error, please follow these steps:

Step 1. Plug in your Ledger device. Make sure that any windows that pop up, including Ledger Live, are closed.

Step 2. Unlock your Ledger device, and navigate to the Ethereum section.

Step 3. On MyEtherWallet.com, choose the ‘Access My Wallet’ option.

Step 4. Choose the ‘Ledger’ option next, and connect to your device.

If it’s still not connecting, follow these troubleshooting tips:

  • Restart your computer.
  • Use Google Chrome.
  • Make sure Contract Data is turned ‘On’, under Settings in the Ethereum section of the device.
  • Double-check you are confirming any transactions on the device itself.
  • Try a different USB cable.
  • Upgrade your drivers and firmware.
Customer Support